酒店论文英文文献

酒店论文英文文献

《 Structure and style in use cases for user interface design》《 How hotel attributes deliver the promised benefits》《The evaluation of a performance-based design process for a hotel 》《Developing case-based reasoning for structural design》《Sensitivity of building loss estimates to major uncertain variables》下载地址，已发送到消息。 pdf版，作者、年份等都很清楚了。不赘述了

当今世界竞争是人才的竞争，高素质的人力资本是酒店业得以健康持续稳定发展的根本保证。随着酒店从业人员素质，思想观念及自我发展意识和民主观念的不断增强，酒店这一以人为本的服务行业在人力资源管理中暴露出员工积极性低服务意识低人员流失率升高等方面的题。因此本文从现状分析、物质激励、精神激励、以及激励体系的建立四个方面又结合了星级酒店人力资源管理的实际情况，对现代酒店管理中的激励机制做了初步的研究。另外还提出一些开发酒店人力资本，提高酒店人力资本水平的策略及措施。 第1章 酒店业的现状分析 酒店业的竞争，归根结底是人才的竞争。管理的核心问题，是人的问题。在酒店管理中运用人力资源管理获得竞争优势的案例越来越多。 案例：报纸杂志不断刊登文章报道服务业的不良状况，一线员工错误不断、态度恶劣简直是置顾客于不顾。缺少技术熟练的员工，面对高人员的流失率，深受其苦的服务业必须向那些与顾客接触的企业注入新的生命力。分析研究表明：当一个人被高度激励时，他会努力工作主动向顾客提供尽可能好的服务；而没有被激励时，他会尽可能的节省精力。现代管理者的首要任务就是要点燃员工内心的工作热情之火，以此驱动员工在工作中展现的出色，从而实现组织所期望的最佳绩效。在企业中出色的领导者已经认识到这点，只有“以人为本”的企业管理，才能在如今激烈的竞争中生存、发展、兴旺。管理是一门艺术，员工激励是艺术中的艺术，员工是企业的灵魂。设计有效的员工激励机制，才能提高员工的积极性。使其才能在不同的企业文化不同的组织结构和不同的企业环境中发挥其最大的潜能，从而实现组织的期望目标。首先姑且让我把激励方法分为三类：物质激励、精神激励和激励机制的设计，通过对这三类的分析和了解，才能让我们理解激励机制的作用和意义，从而才能为企业建立有效激励体系。下面我们把激励的方法分为两类：物质激励和精神激励；通过对这些激励方法的了解和认识，才能让我们意识到激励机制的作用。 第2章物质激励 物质激励是指通过物质刺激的方法鼓励职工工作。 它的主要表现形式有正激励，如发工资、奖金、津贴、福利等；负激励如罚款等。物质需要是人类的第一需要，是人们从事一切社会活动的基本动因，所以，物质激励是激励的主要模式，也是目前我国企业内部使用的非常普遍的一种激励模式。 正激励法 奖励是指饭店组织对员工的良好行为举止或工作表现给予的积极肯定与表彰。奖励作为员工激励的一种手段，目的在于促使受奖励的员工将他们的模范行为加以保持和发扬，并成为全体员工的表率，为奋员工队伍的士气起到积极的推动作用。运用好这一手段还要注意以下几点：（一）奖励要及时，且奖励方法要不断创新。（二）注意对其他员工的心理疏导化。不断定下新的目标，淡化过去着眼未来，树立正确的公平观。（三）.重视对团体的奖励，在现代饭店活动中组织目标的实现，员工个人的尊严与成就，都需要经过群体的共同努力才能得以实现，因此重视团体激励，有利于在员工中形成统一的思想认识，增强凝聚力提高员工的竞争力。 负激励法 惩罚是一种负激励，是现代饭店为了纠正员工工作中的不良行为，而才取的一种强制措施。应用得当，对不妥行为能取得很好的威慑作用。但万万不可以惩罚为主，只能作为一种辅助手段，否则就会适得其反。在运用这一手段时要注意以下几点：（一）不能不教而诛。应当把教育放在第一位，对屡教不改或造成严重后果者实施惩罚，且注意不可以罚代管。（二）选择合理有效的惩罚方式，且不可打击面过大，还要注意不可全盘否定，以小即大，伤害员工的心理。（三）将灵活性与原则性向结合，坚持原则，执法要严。在严格依照规定制度的前提下，一定的灵活性是完全必要的，因此在激励时要严格合理，严的合情，从而达到教育一大批的目的，虽说，物质激励不是万能的，但我们要合理的运用物质激励这一把双刃剑。例如：在洲济集团就有这样的一个管理方案，当员工第一天来到公司工作时，公司就会对员工的一些家庭情况经济条件等多方面做一个了解，对这一了解就建立了员工的个人资料，在日常的工作中有关人员对资料进行分析，在以后的工作中，管理者就会对以前的分析对员工实施有效的激励方案。全面的了解员工的需求和工作质量的好坏，不断的根据情况制定精确的激励方法，从而调动酒店的每为员工实现应有的业绩。 第3章精神激励 美国管理学家皮特就曾指出“重赏会带来副作用，因为高的奖金会使彼此封锁消息，影响工作的正常开展，整个社会的风气就会不正”。因此企业单用物质激励不一定能起到作用，所以又产生另一种激励方法——精神激励。就这一激励我大致分为以下几种：目标激励竞争激励及参与激励等。 In today's world competition is the talent competition, high-quality human capital is the hotel industry continued to be healthy and stable development of the fundamental guarantee. With the hotel employees in the quality of ideas and sense of self-development and growing the concept of democracy, the hotel that the people-oriented service sector in terms of human resource management staff revealed low awareness of service with low staff turnover rate increased the title and so on. This paper analyzes the status quo, therefore, material incentives, moral incentives, as well as the incentive system and a combination of four-star hotel human resources management of the actual situation of the modern hotel management incentive mechanism has done a preliminary study. In addition, some hotels in human capital development to improve the human capital level of the hotel's strategy and measures. Chapter 1 Analysis of the hotel industry Hotel industry, in the final analysis is the talent competition. Management of the core issue is the question. In hotel management in the use of human resources management to obtain a competitive advantage more and more cases. Case: newspapers and magazines continue to publish articles reporting the adverse conditions of the service sector, front-line staff error continuously, the attitude of the poor is ignored customers home. Lack of skilled staff, in the face of the high rate of loss of the services sector is suffering to those who come into contact with customers to inject new vitality enterprises. Analysis showed that: when a person was a high degree of motivation, he will take the initiative to work hard to provide the customers with the best possible service; and have not been inspired, he will save energy as much as possible. The primary task of modern managers is to kindle the enthusiasm of staff working inside the fire, to drive the staff work to show the outstanding organizations in order to achieve the best performance expectations. In the enterprise has been an excellent leader in recognition of this point, only the "people-oriented" corporate governance can be in today's fierce competition for survival, development, and prosperity. Management is an art, staff motivation is the art of art, the soul of the enterprise employees. Staff to design effective incentive mechanism to increase the enthusiasm of the staff. So that it can be in various different corporate culture and organizational structure of the enterprise environment to play their maximum potential in order to achieve the expectations of the target organizations. Let us first of all, let me incentive divided into three categories: material incentives, moral incentives and the design of incentive mechanisms, through these three types of analysis and understanding, so that we understand the role of incentive mechanism and significance of the enterprise so as to establish an effective incentive system. We are encouraged by the following methods to fall into two categories: material and spiritual encouragement and incentives; incentives of these methods of understanding and knowledge in order to let us realize that the role of incentives. Chapter 2 material incentives Material incentives is the way to the adoption of incentives to encourage trade union work. Its main manifestations of positive incentives, such as wages, bonuses, allowances, benefits, etc.; negative incentives such as fines. Material needs is the first of human needs, is engaged in social activities of all the basic motive, therefore, the material incentives to encourage the main mode is the internal use of Chinese enterprises are very common mode of an incentive. Excitation method is Hotel reward is the good organization of the behavior of employees or work performance and in recognition of the positive. Incentives as a means of staff motivation, incentives designed to induce employees by their exemplary acts to maintain and carry forward and set an example for all staff, for staff morale Fen play a positive role in promoting. Make good use of this means we must pay attention to the following: (a) awards to be timely, and an incentive to innovation. (B) the attention of other employees of the psychological. Constantly set new goals, to play down the past focus on the future, to establish a correct view of the fair. (C). Emphasis on incentive groups, activities in a modern hotel in the achievement of organizational goals, personal dignity and achievements, both need to go through the joint efforts of groups can be achieved, the emphasis on incentive groups, is conducive to the formation of a unified staff the ideological understanding, and enhance the cohesion of staff to enhance their competitiveness. negative excitation method Punishment is a negative incentive is a modern hotel staff in order to correct the bad behavior, and to obtain a compulsory measure. Applied correctly, can be made to the wrong acts of a very good deterrent. However, employees must not be punished mainly as a supplementary means only, otherwise it will backfire. In the use of the means to pay attention to the following points: (a) those that can not teach and to punish. Give education top priority should be on the incorrigible or those who have serious consequences for the implementation of punishment, and punishment can not be hosted attention. (B) select a reasonable and effective punishment, and the scope can not be too large, but not a total negation of the attention to small or large, the psychological harm to employees. (C) will be a matter of principle to the combination of flexibility and principles, adhered to more stringent enforcement. In strict accordance with the provisions of the system under the premise of a certain degree of flexibility is absolutely necessary, so in a reasonable incentive to be strict, strict fair, a large number so as to achieve the purpose of education, although, material incentives is not a panacea, but we have to reasonable use of material incentives that a double-edged sword. For example: in the Jeju Island Group has a management program such that when the staff came to the company the first day of work, the company will staff the case of some families, such as economic conditions in a multifaceted understanding of the understanding on the establishment of a staff personal data, in the day-to-day work of the staff analysis of data, work in the future, managers will be on the previous analysis of the implementation of effective employee incentive program. Comprehensive understanding of the needs of employees and the quality of work is good or bad, according to the situation of constant incentive to develop accurate, thereby mobilizing the hotel staff to achieve each and every performance should be. Inspire the spirit of Chapter 3 Management experts point out that Pitt had "side-effects will be rewarded, because of the high prize money would blockade the news to each other and affect the normal development, the social atmosphere will be errors." Enterprise alone, therefore the material may not be able to play the role of incentives, so they have another incentive - the spirit of encouragement. On this incentive, I roughly divided into the following categories: goals motivation and participation in competitive incentives and other incentives.( ^_^ )如果符合要求的话请采纳哦

酒店管理论文英文文献

Hotel Room Management System(酒店客房管理系统) First, school discipline consciously to comply with regulations, should civilized, courteous, ethical, stresses discipline. To be positive, loving and respecting their jobs, be good at learning, to acquire new skills. Second, it is necessary to dress induction, listing services, it is necessary to instrument client makeup, generous manner, standardized terminology, civilized service, courtesy, enthusiasm for the initiative. Third, room service, daily in accordance with the procedures and requirements in accordance with the provisions of Health and was cleaning the room, it is necessary to carefully; room to manage the items and found that the issue of timely reporting. Fourth, the provision of accommodation, there must be a department director of the Center for leadership and service signing; external accommodation officer, I have a valid identity card or registration documents before they are allowed to stay. Five are not free to get foreigners to stay or live-in room, without the consent of the Director of the Center are not allowed to open private room, for others (including our employees) to provide accommodation, rest and entertainment. Sixth, check the clean-up room shall not tamper with the guests and private use of the things that students and guests are not allowed to ask for goods and the receipt of gifts; found loss of the public have to pay for items. Seven are not allowed into the front of others; front desk computer to staff management and operation, not related to personnel are not allowed to operate privately; typing, photocopying, send and receive fax, according to charges. Eight working hours are not allowed off-the-job, leave something to the leadership, are not allowed to sit in and for private classes, are not allowed to playing poker,织毛衣, watching TV and doing non-work-related matters. 9, do a good job in security work, in particular, do a good job in security work of the fire nuisance, it is necessary to ground inspections to identify problems and deal with timely reporting. Hotel health management system First, the purpose of health management to improve the quality of the hotel to provide the customers with fresh, clean and healthy consumption environment, and special provisions of the final version. Second, the contents of 1, the management of health management, including personal hygiene items and equipment health management and three aspects of food hygiene management. 2, officials at every level of their work area kept clean of Health has carried out clean-up responsibility. Managers to subordinate the management of health workers have jointly and severally liable. 3, clean-up of professional health departments and staff responsible for the work projects of regional and specialized cleaning and management. Clean the main means of public health, the Department of Food and Beverage catering manager, kitchen and cooks, the health sector and its personnel. 4, hygiene management standards: (1) instrument appearance and personal hygiene of staff. (2) the necessary health knowledge. (3) physical, mental health, test of "health card" posts. 5, see the standard of food hygiene management "on the hotel's management of food hygiene." 6, items and equipment standards for health management: to maintain the surface of materials and equipment formation, light, no smell, no damage, no marks clean, tidy and orderly place. 7, self-health check in accordance with the staff, teams and groups to check, departmental examination, the functional departments of the four inspection system to check, using conventional inspection, special inspection, secret investigation of the way, make unannounced visits. The problems of inspection, in accordance with the standards of accountability and punishment. Third, examination 1, goods, facilities and equipment requirements of surface roughness, light, no smell, no damage, no marks clean, tidy and orderly place, or in accordance with the seriousness of the circumstances and the impact of punishment. (1) Mao Xu, floating ash, water, paper and other minor health problems, each of the punishment given to million. (2) deposition, stains, grease, the larger debris, hair, wrinkles and other health problems, each element of the punishment given to . (3) dirt, there are foreign bodies, cracks, damaged, irregular placed, dislocation, loss or lack of goods, and environmental health issues such as smell, every element of the punishment given to 2-5. 2, all periodic health clean-up, no clean-up due to the expiration of the formation of health corner, to give 1 yuan sub-punishment, which affect the consumption of guests raised by the guests, as appropriate, given the responsibility of departments responsible for warning or fault action. 3, in the personal hygiene and food sanitation violation, in accordance with the relevant system of punishment hotel. Fourth, the requirements issued since the date of implementation. Hotels, hotel industry and health system A, hotels, hotels in order to maintain the environment clean, beautiful, ground-free fruit, and garbage痰迹. Second, be equipped with sterilization or disinfection facilities, and a sound health system. Third, quilt cover, pillowcase (towels), bed sheets and other bedding should be for a one-off. Fourth, the public should be a daily cleaning and disinfecting tea. Tea Surface must be clean, no oil, no water, no smell. Fifth, the wash-room toilet tank, bathtub should be a day of cleansing and disinfection. No toilet rooms, each bed should be equipped with different markings and the basin脚盆 One each. Basins,脚盆and slippers to be a passenger and one for use after cleansing and disinfection. 6, guesthouses, hotels among public health to do the daily cleaning, disinfection, and maintain no water, no mosquitoes, no smell. 7, various hotels, hotels have防蝇, mosquitoes, cockroaches and anti-rodent facilities, and facilities for the use of regular checks and found the problem in time to improve. Eight of the passengers abandoned the clothing to be registered, the destruction of unity. 9, the shop-owned water and secondary water supplies should be consistent with the "drinking water health standards", the second water supply reservoir water to meet health requirements tubes, Do regular cleaning and disinfecting. Second, performance appraisal system of the Housekeeping Department First, employees must strictly comply with the working hours shall not be late, leave early. Second, the post on time to participate in regular (every Monday to Friday room as early as 8:00), (front desk every Monday and Thursday 3:00 .) less than regular processing in accordance with absenteeism. Third, break down each week day, when an important task to suspend scheduled to receive a short break after the off. Annual leave in accordance with the provisions of the Center. Fourth, staff sick leave the hospital to be diagnosed in advance and leave to prove a single hand, if there are special circumstances can not leave early, and should promptly notify the foreman, the foreman asked the manager. Fifth, the staff requested the leave shall be submitted in advance 3-1 days foreman, in the case of staff shortage or have an important task, you can not be granted. After the leave will be dealt with according to absenteeism. Sixth, in strict accordance with the provisions of the frequency of work, if there is urgent reshuffle, without prejudice to the normal work situation, one day in advance to apply to the Captain, without consent by unauthorized reshuffle to deal with absenteeism. Seven of the sick leave fraud matter, once found, depending on the circumstances given to deal with absenteeism or removed. Third, the Department of grooming room instrumentation requirements Instrumentation: 1, working hours should be provided for work clothes to wear. 2, work clothes should be clean, straight, in accordance with the provisions of扣好on衣扣, trousers buckle. 3, put on a pocket, pocket fitted to prohibit all sorts of things, in order to maintain and keeps its uniform. Overalls should be repaired if damaged. 4, when the attendants are to go to work wearing a black work shoes, work shoes to keep clean. Wearing socks, asked men and women of deep shallow, socks should be in good condition without damage, are not allowed to wear shoes barefoot. 5, attendants are not allowed to wear during the induction of various accessories such as necklaces, bracelets, earrings, rings and so on. 6, the work should be required to work during the wear plate position in the left chest. 7, after the attendants dress should be self-censorship, and accept only after passing inspection foreman jobs. Appearance: 1, staff should remain clean face, clean hair, beautiful hair, generous. 2 men to stay fat, the latter is not covered collar, side did not cover ears; President to stay fat,垂肩after, the former do not cover eyes. Barber Qin, Qin-xiu surface, ground剪指甲, diligence dressing, washing hands frequently, take a bath. 3, men do not stay mustache, large temples; President does not stay long nails, nail polish is not coated, do not use strong perfume. 4, President of淡妆before induction can not be浓妆艳抹. 5, to maintain oral hygiene does not smell pre foods such as onions, garlic, tofu and so on. 6, smiling, cordial and kind, dignified and stable, neither overbearing nor servile. Deportment: 1, sitting A, body straight, vertical center of gravity down, stood back, shoulders relaxed, feet close together and knees, hand on the laptop. Binocular head-up, with a smile. B, not sit chairs filled (attendants should take two-thirds of the chairs), but not sitting in the edge. C, non-前俯back, legs shaking Rocker feet, can not be cross-leg table in the handrails or. D, in front of their superiors or guests can not hold hands in the chest, can not be二郎腿Rocker can not shake the legs, do not sit半躺half. 2, standing A, chest, crosstraining, freeclimber, the rise of head-up eyes, smiling. B, his arms hang down naturally or in the body before the cross, his left hand on the right hand under the best condition to maintain services. C, when the woman was standing on his feet into "V"-shaped, close to the knees, heels靠紧. Man standing with feet shoulder width. D, can not stand when叉腰, pole bending legs or hands, help desk, wall and so on. E, standing for non-hand fork when the pocket in the clothes can not stretch, get hair and other little tricks. F, standing打拍子feet, not 32 to get together to chat. 3, take the attitude A, head, chest, arms swing naturally down, legs should be straight. Women take the word step, the man walking with the feet parallel. B, are not allowed to摇头晃脑walking, whistling, snacking may not be hand fork pockets. C, walking may not be running, jumping, not the guests through the middle. D, off-off站定, take the initiative to give way and say hello nod. E, walk in the corridor should be on the right hand wall is not allowed. F, three or more scattered to walk in small groups can not peer. May not be walking勾肩搭背, said, laughing, or rough. Fourth, the Department of incentive regulations Rooms (Punishment Ordinance) Verbal warning 1, the regular meeting or work late, leave early. 2, working hours reading books, read the newspaper, eating snacks, drinks, fall asleep. 3, spitting, litter paper, peel and other debris. 4, not at designated employees access channel, through the lobby, main entrance, warming Gallery, in civilian dress to enter the workplace. 5, in violation of the rules and regulations quarters, educators have been criticized. 6, the provisions of the ban on smoking in the smoking area. 7, on duty when listening to music, watching TV, make personal phone calls or chat by phone. 8, the working hours of unauthorized absence from the job, or a string of gang扎堆chat, not good at with instructions to enter the Center Center. 9, the slow distribution of the work of a higher level, delay, work do not have a strong sense of responsibility, carelessness, resulting in the work of errors were minor. 10, on duty in public places or when the appearance is not the whole dress is not required, such as licensing work with distortion, not the entire hair, such as relying on the walls. 11, in the use of all剔牙off, dug ears, scratching, to pull the nose, look in the mirror, make-up, started referring to, whistling, hands pockets, hands叉腰, such as loud hubbub of the move being professional demeanor. 12, service is not active, not passion, not honorific and polite language and not the guests made a positive solution to the requirements of power, caused by dissatisfaction with the guests. 13, staff regulations violations, the presence of management staff is not correct, non-stop, non-performance of the management responsibility of a minor nature. 14, in violation of the provisions of the relevant rules and regulations or department, a minor. 15, in the health inspection, a number of unqualified persons found. Slight fault 1, within one month by two oral警告者. 2, is not reasonable obedience to superior orders, did not complete the task or intention to sabotage the work of their superiors who are impolite words and deeds. 3, the work of sow discord, slander others, to spread the speech is not conducive to unity; the work of the spirit of the lack of coordination and cooperation, with the result that the work be affected. 4, time to fall asleep on duty, dry private live. 5, in violation of various safety rules and working procedures for the operation of norms and rules and regulations. 6, not to subordinate the management of discipline found not stopped, not by the punishment. 7, unauthorized use of passenger amenities or facilities, unauthorized guests turning items. 8, the language vulgar, impolite to the guests, and guests to argue, without consent or authorization into the leadership of the Office of the guests rooms. Small fault 1, by two months to deal with two minor mistakes. 2, work is not serious, not enthusiasm or the leadership of complaints by the guests. 3, authorization to accept guests tips, articles, or have left over items are not timely paid 4, the working hours as well as the impact of the guests shouted rest hubbub. 5, as a result of the mistakes made by individuals affect the work of customer service. 6, contrary to the positions of the working procedures or rules and regulations as well as hidden dangers caused by work. 7, using improper means to interfere with the work of others. 8, unauthorized use of guests of the goods or equipment without the approval of unauthorized use of center equipment. 9, knowing that the loss or loss of property, and turning a blind eye is not reporting. 10, does not provide true and accurate report, form or material. 11, leakage of confidential centers, the Center lost keys, documents and other important items. Major fault 1, within three months by the two in mind to deal with small errors. 2, twice within two months under the leadership of the guests or complaints. . 3, work positions, or dereliction of duty, unauthorized absence from the adverse effects caused by some. 4, mismanagement, resulting in serious losses Center. 5, to work with when drinking or drunkenness. . 6, refused to accept the leadership of the organization of a reasonable work, bad attitude. 7, the work of dereliction of duty caused by power failure, water, parking and other major incidents. 8, other violations of rules and regulations, the circumstances of a serious shortage of dismissal. Dismissed, removed or expelled from the 1, a serious dereliction of duty, corruption, resulting in heavy losses. 2, by the public security organs shall be held criminally accountable. 3, can not do the work, after training or adjustment of status can not be doing the work. V 4, theft or private use Center materials, private room to open. 5, insult, slander, assault, intimidation, threats against colleagues and leading or fighting. 6, alcohol, gambling, the adverse effects caused. 7, do not obey the leadership of the command, the leadership refused to assign a reasonable work, through the Education invalid. 8, deliberate damage to public property. 9, the use of public谋私, corruption, misappropriation of public funds. 10, released to the outside world center slanderous remarks made remarks prejudicial to the reputation of the Center, severely damaged the image center. 11, recorded a major fault or two small errors or warnings shown no apparent repentance. 12, other serious violations of discipline violations. (Award) 1, in the service work, outstanding performance with outstanding performance. 2, put forward some reasonable proposals to improve the quality of service or to contribute to saving energy and reducing consumption. 3, quality service, by the central leadership or guests. 4, a strong sense of responsibility, the timely detection of a variety of hidden dangers and prevent accidents. 5,拾金不昧, won the reputation as the center. 6, solid work hard to unite colleagues, be sure the same. 7, honorable, the protection of the state, collectives and the safety of guests property. 8, who have made outstanding contributions in other areas. V. Housekeeping service standards and disciplinary provisions of 1, obedience to superior management, unity and colleagues, work full emotional, not to The impact of the work for personal reasons 2, work, work to maintain the appearance of a person's own instrument, and maintain the Center clean and quiet and maintain normal private life. 3, working hours is prohibited access to make private telephone calls, meeting with friends or chat is strictly prohibited. 4, in the service area to achieve the "three-light" to speak not only light, light walking, light operation. 5, on the customer service should not be too affectionate, guests can not make up the shoulder. 6, guests can not be asked to "do not know" answer inquiries as far as possible, in the case of improper words and deeds of the guests, not tit-for-tat should be tactfully explained. Adhere to the guests is always right. 7, in the face of the guests may not smoke, eat, read the newspaper, may not be rough foul language; does not mean that the private opinions, do not talk about national issues. 8, the guests have asked or required to be recorded immediately so as not to forget that beyond the terms of reference should be unable to process request to the leadership may not be good at doing that. 9, without the guests agreed that children should not have to play the visitors to avoid unhappy customers; when going out or entertaining guests when their children can not neglect, but not chaos to the food. 10, in front of the guests did not say unnecessary action if not arrogant. 11, does not apply if the guests fall ill or have other anomalies should be reported immediately to avoid accidents. 12, knocked on the door to develop good habits, are not free to enter the guest room, guest room shall be arbitrarily moving luggage items should be in the guest room shall not open the door to close. 13, without a tenant to confirm whether or not the tenant agree that should not be opening the door for others. 14, guests should take the initiative to get out of baggage items found in time and turned over to the return of first time guests.

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酒店业论文英语参考文献

酒店管理系统的参考文献精选

参考文献是指：“为撰写或编辑论文和著作而引用的有关文献信息资源。以下是我整理的酒店管理系统的参考文献，希望对大家有所帮助。

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酒店管理毕业论文参考文献

gdyjs我为您整理的酒店管理毕业论文参考文献，欢迎浏览借鉴！ [1] 夏秀清.  咸阳海泉湾温泉酒店市场营销方案设计与实施[D]. 西北大学 2008

[2] 王新奇.  锦江之星高新店营销创新研究[D]. 西北大学 2008

[3] 杭国栋.  上海新东方语言培训（英语）市场营销策略研究[D]. 复旦大学 2009

[4] 刘利.  安徽大步汽车4S店服务营销策略研究[D]. 合肥工业大学 2009

[5] 姜瑞华.  青岛市星级酒店绿色营销组合策略研究[D]. 山东大学 2008

[6] 阎同立.  河北民航大酒店营销策略研究[D]. 南京理工大学 2002

[7] 赵志梅.  陋室宾馆服务营销策略研究[D]. 西北大学 2009

[8] 严华.  H汽车租赁公司上海市场的营销策略研究[D]. 兰州大学 2009

[9] 麦毅菁.  基于管理合同模式的饭店集团研究[D]. 厦门大学 2008

[10] 杨锦慧.  呼叫中心在线营销运营管理与营销策略研究[D]. 北京邮电大学 2009

[11] 于春玲.  国内外酒店管理模式比较分析[D]. 吉林大学 2005

[12] 吴恺.  重庆小天鹅酒店管理公司发展战略研究[D]. 重庆大学 2005

[13] 邵远.  中国酒店管理业的'发展及其模式研究[D]. 浙江大学 2006

[14] 吕海霞.  正明锦江大酒店管理模式研究[D]. 吉林大学 2006

[15] 张岩.  陶然居大酒店营销策略研究[D]. 山东大学 2006

[16] 葛震宇.  试论经济型酒店营销策略[D]. 南京理工大学 2006

[17] 李洪文.  泰安金海大酒店营销策略研究[D]. 上海海事大学 2006

[18] 陈果.  JS酒店目标市场营销战略研究[D]. 西南财经大学 2007

[19] 刘永强.  论南航明珠大酒店的服务营销策略[D]. 西南交通大学 2007

英语酒店论文题目

我05年毕业的，当时也郁闷了很久这个论文~我写的题目是英语口语在酒店管理操作中的应用,你写个试试~

Journey

我们在开始写作论文时，第一步就是选题，而选题是否热门、实用，直接影响着论文的质量，那么我们该如何选题呢?下面我给大家带来优秀各阶段英语教学论文题目参考，希望能帮助到大家!

优秀小学英语教学论文题目

英语教材语料库与小学教材词汇分析

科学有效地开展小学英语游戏教学

小学生 英语学习 动机的激励策略

小学低段英语语音教学探析

运用任务型教学法进行小学高年级 英语写作 教学的实验研究

从课堂教学浅谈小学生英语学习兴趣的培养

从教与学两方面衔接好小学和初中英语

小学生英语作业现状调查及对策研究

通过英语浸入式教学促进学生语言输出的策略

提高小学生语音能力的教学实践

如何激发小学生英语学习兴趣

小学生英语写作能力的培养策略

英语课外开放性作业的设计

小学普遍开设英语课的可行性质疑

思维导图 令同课异构更出彩

在词汇教学中渗透语音教学的探索与实践

关注小学生英语课外阅读

浅谈如何运用游戏创设有效课堂

对小学生英语词汇记忆策略的培养

小学生英语写作能力培养策略的研究

简约英语课堂的有效教学策略

词块理论指导下的小学高年段英语写作教学思考

浅谈小学生英语自主学习能力的培养

提高小学生 英语阅读 能力的对策

浅谈小学生英语写作能力的培养

提高小学生英语学习实效之途径研究

浅谈小学生英语学习兴趣的培养与保持

提高小学生英语阅读能力 方法 探析

小学英语复习课的思考与操作

谈小学生英语学习习惯的培养

新课标下小学 英语口语 训练之我见

小学英语有效备课之“六要”

将英语板书设计得重点突出、图文并茂

小学生英语课堂游戏的探究

例析小学高年级英语语篇教学的有效途径

学生以自主求发展 词汇因合作而精彩

构建充满活力的英语“大课堂”

巧用“翻转课堂”拓展英语阅读教学实践

NSE新教材听说课词汇分步教法的实践探究

做到“三练一改”，构建有效听说课堂

构建“学为中心”有效词汇教学的实践研究

英语写作“以点带面”反馈和指导方式的探索与研究

谈谈标题在英语阅读教学中的巧用

乘电梯上上下下用手电玩连连看

给思维“四度”空间让精彩洋溢课堂

让阅读课堂在“翻转”中绽放异彩

农村初中英语试卷讲评教学的有效设计初探

互助小组--提升“后20%学生”英语学习的途径

优化听力教学设计，提高听力课堂有效性

中职英语教学论文题目汇总

1、中职英语分层教学管理存在的问题及解决 措施

2、论中职英语课堂手机引入式 教育 模式

3、中职英语情景 教学方法 研究

4、关于中职英语教学的困惑和 反思

5、中职英语生活化教学探微

6、体现职业特色的中职英语教学探析

7、新信息时代下的中职英语教学方式的改革研究

8、试论中职英语教学中学生职业能力的培养--以学前教育专业为例

9、中职英语口语模块化教学的探究

10、关注情感教育 优化中职英语教学

11、浅析中职英语课堂教学中的结尾方式

12、支架式教学及其在中职英语教学中的应用

13、中职英语课堂活动中德育渗透探究

14、中职英语小班化教学的研究与探索

15、“微课”视角下的中职英语教学设计

16、浅析如何提高中职学生英语学习兴趣

17、基于中等职业教育现状的中职英语教学思考

18、浅析提高中职英语教学质量措施与策略

19、中职英语教学情感渗透教育探究

20、培养中职学生英语口语表达能力的策略

21、中职英语阅读教学中跨 文化 交际的导入研究

22、浅议如何实现中职英语 高效课堂

23、浅谈中职学生英语学习兴趣的培养

24、略论激发中职学生英语学习的自我效能感

25、浅谈中职英语与高职英语教育教学的衔接

26、中职英语信息化教学初探

27、中职英语多媒体教学资源的开发与利用

28、肢体语言在中职幼师英语课堂中的应用

29、论新课改背景下中职英语教师的华丽转身

30、浅谈中职英语教学中的文化差异

31、浅谈微课对中职英语教学的影响

32、新课改下中职英语选修课中的视听教学实践与思考

33、中职英语口语教学的相关思考

34、慕课下的中职英语教学改革探析

35、如何在中职英语教学中提升学生的文化素养

36、中职英语听说课教学形成性评价的研究

37、基于对比分析法的中职英语定语教学探究

38、刍议中职英语教学中的德育培养

39、中职英语课堂贯穿职业教育的三要素

40、中职英语课堂互动教学模式的构建策略

41、中职英语教学中的跨文化教育

42、浅谈中职英语隐蔽式语法教学

43、中职英语教学中中庸思想的运用

44、浅谈中职院校英语口语交流的重要性

45、如何创新教学方法手段，突破中职英语教学瓶颈

46、中职英语教学中如何强化学生的人文素质

47、基于“理实结合”创设中职英语道具情境教学法的探究

48、中职英语词汇学习和扩充的教学方法探讨

49、中职旅游酒店英语教学中的心理效应

50、中职英语教材“学材化”的必要性和可能性探究

51、“互联网+”时代背景下的中职英语教学初探

52、关于中职英语课后作业布置与评价的一点思考

53、中职涉外护理英语教学策略

54、中职护理英语写作教学难点及对策

55、如何提高中职生英语技能大赛演讲的心理素质

56、英文电影与中职英语听说能力习得的关系浅析

57、中职学生英语学习动机削弱因素研究--以甘肃银行学校为例

58、以就业为导向的中职英语教学模式探讨

59、英语口语交际能力在中职生就业中的重要性

60、在中职英语教学中如何运用情境教学法激发学生兴趣

61、中职英语教师教学与课堂管理方法探究

62、中职英语多媒体教学资源的开发与利用研究

63、探讨中职英语教学如何适应学生就业工作

64、英语在中职院校教学中的有效性思考

65、浅谈中职英语教学中跨文化意识的培养

66、中职数控 专业英语 教学的探索与创新

67、区域经济发展环境下的中职英语教学探讨

68、浅谈英文原版电影对中职学生英语学习的意义

69、中职英语课堂教师评价性语言研究

70、浅谈中职 英语听力 教学

大学英语教学论文题目

1、英语专业学生跨文化交际能力调查研究--以北京体育大学英语专业为例

2、大学英语教学“课堂提问”环节存在的问题及对策

3、大学英语课堂如何构建“以学生为中心”的教学模式

4、大学英语阅读教学现状及图式理论应用意义分析

5、大学英语互动式听力教学模式的行动研究

6、生成观视域下的大学英语教育

7、多元文化背景下大学公共英语教学中的跨文化意识培养探析

8、高职大学英语翻译教学助推区域经济发展--以潍坊地区为例

9、大学英语阅读教学新模式研究--“ 慕课” 背景下

10、非英语专业研究生学术英语交际能力现状与对策研究--以延安大学为例

11、中国 传统文化 在大学英语教学中的导入研究

12、大学英语教学现状及采用模块式教学的意义

13、论文化导入与大学英语教学

14、形成性评价在大学英语自主学习中的实践研究

15、大学英语“绿色课堂”探究

16、从构词法的角度分析大学英语词汇教学

17、网络时代下大学英语精品课程建设的思考

18、基于智能手机终端进行大学英语移动微学习

19、结合大学英语教学实践谈教学反思途径

20、浅谈国际化人才培养背景下的大学英语教学改革--困境和对策

21、大学英语情感教学的研究

22、制约大学英语教师专业发展的因素研究--以海南省为例

23、大学英语课堂教学板书设计研究--基于传统和现代混合视角

24、多维互动式课堂教学在民族院校大学英语课堂中的实践探究

25、论情感教学对大学英语课堂的影响

26、大学非英语专业学生的隐喻能力与英语听力水平的相关关系

27、预制语块对大学英语写作的作用探析

28、文化语境在大学英语翻译教学中的制约作用

29、基于语言经济学视角下的大学英语教育分析

30、教育生态学的大学英语翻译教学探讨

31、大学英语教师的素养分析

32、口译技能训练对大学英语四级听力考试的启示

33、基于 想象力 的大学英语词汇学习研究

34、探讨大学校园英语学习动机衰退现象

35、艺术院校跨文化任务型大学英语教学模式理论、实证研究

36、英语四级考试与大学英语学习分析

37、“教学学术”视角下开放大学英语教师专业发展的思考

38、大学英语微课程建设研究--以视听说课为例

39、大学英语写作中的汉语负迁移现象研究

40、基于隐性分级角度探析艺术院校大学英语分级教学的途径

41、基于微信的大学英语翻转课堂设计

42、中英大学英语教学模式差异及启示

43、大学英语角色转变过程中要警惕被边缘化

44、艺术类专业大学英语生态化教学实践探索

45、多模态下大学英语视听说网络教学模式研究

46、大学英语写作常见错误类型分析

47、大学英语教育改革的目的与理念分析

48、《细胞生物学》双语教学的思考与探索

49、国外无机化学教材编排特点及其对双语教学的启示

50、航海类专业通用英语与专业英语衔接思考

51、论高等中医药院校中医英语课程建设

52、形成性评价在高校外语教学中的实践

53、理工科类高校大学语文所处的境遇和反思

54、英汉概念隐喻认知差异与跨文化交际误解

55、论英汉跨文化交际词汇对比模式

56、对外汉语教学中的汉英禁忌文化差异

57、英汉感官动词的隐喻对比研究

58、移动互联网时代大学生外语学习行为研究

59、大学生英语学习中社会情感策略调查研究

60、英语电影对大学生英语听力教学的影响

优秀各阶段英语教学论文题目相关 文章 ：

★ 初中英语教学优秀论文范文

★ 大学英语教学优秀论文范文

★ 最新的英语教育教学论文参考(2)

★ 英语教学相关论文(2)

★ 英语教学相关论文

★ 英语教学论文范文

★ 英语教学专业论文

★ 中学英语教学论文(2)

★ 英语专业论文开题报告范文精选5篇

★ 英语教学论文

酒店主要为游客提供住宿服务、生活服务及设施服务等。一般地说来就是给宾客提供歇宿和饮食的场所。下面学术堂整理了十五个关于酒店的论文题目，供大家进行参考：1、 服务补救情境下星级酒店顾客重购意愿分析2、 浅析体验经济时代的酒店个性化服务创新分析3、 中职学校酒店服务与管理专业实践教学模式4、 提高酒店前厅部对客服务质量对策研究5、 基于网络评价内容分析的张家界高星级酒店餐饮服务质量改进研究6、 基于服务设计方法的智慧酒店用户体验研究7、 靠谱的酒店智能化服务,让客人体验更多神奇8、 酒店智能化服务9、 浅析酒店服务的语言艺术10、 中职酒店服务与管理专业教学改革探索11、 浅谈如何提高酒店餐饮服务质量12、 浅析星级酒店服务质量的制约因素13、 浅谈酒店服务与服务意识——以三亚艾迪逊酒店为例14、 酒店餐饮服务模式转变分析——从标准化到个性化服务15、 服务特性对酒店成功运营的影响因素探析——以香格里拉酒店为例

酒店管理论文参考文献英文

德国汉堡的酒店管理专业学校Unser bilingualer Schwerpunkt:International Hotel Management (IHM)Ihre Vorbereitung auf Führungstätigkeit in internationalen HotelsMöchten Sie in der internationalen Hotellerie arbeiten? Gleich ob im Ausland oder innerhalb Deutschlands: für solche Aufgaben ist es unverzichtbar, dass Sie gut Englisch sprechen, damit Sie in internationalen Führungsteams mitreden und mitgestalten können. Außerdem ist es wichtig, dass Sie Unterschiede im Verhalten, in Maßnahmen und Aktivitäten kennen, die auf unterschiedlichen kulturellen und wirtschaftlichen Hintergründen das wollen wir mit Ihnen schaffen! Und zwar so:Voraussetzungen und Unterstufe:Sie sollten schon gute bis sehr gute Englischkenntnisse mitbringen und müssen in der Unterstufe den Advanced English Course und möglichst auch den den Human Resource Management Course belegt haben. Letzterer ist empfehlenswert, weil Sie damit schon mal ausprobieren können, ob es Ihnen liegt, in Englisch an Themen des Gastgewerbemanagements zu über hinaus ist es von Vorteil, wenn Sie schon Auslandserfahrung gesammelt Oberstufe entscheiden Sie sich für IHM als Schwerpunkt. Das bedeutet für Sie folgendes:Die Lehrgänge in Betriebsorganisation, VWL, Controlling und Unternehmensführung laufen parallel zu den anderen Schwerpunkten (Zentralfächer). Statt Personalwirtschaft können Sie Human Resource Management in englischer Sprache in englischer Sprache ist der Schwerpunkt selbst gestaltet. Hier werden Sie sich in Einzel- und Teamarbeit sowohl handlungsorientiert als auch akademisch mit einer Vielzahl von Hotelmanagementthemen befassen. Aus der Fülle möglicher Handlungsfelder, deren Art der Behandlung mit dem Kurs vereinbart wird (gemeinsam im Unterricht, individuell als Facharbeit, als Projekt usw.) möchten wir Ihnen beispielhaft folgende nennen:•Quality Management•Front Office Operations and Management•Hospitality Sales•Leadership in Hospitality•F&B Management•Project Management•Rooms Division ManagementFür den Wahlpflichtunterricht empfehlen wir Ihnen, die zweite Fremdsprache der Unterstufe mit 2 Wochenstunden weiterzuführen. Ansonsten haben Sie natürlich die Möglichkeit hier Ihren Neigungen und Bedürfnissen entsprechend Kurse aus der Vielzahl der Angebote zu Sie Fragen? Schicken Sie mir eine Mail*, ich will versuchen, Ihnen zu antworten!Übrigens, wir sind stolz darauf, im Jahr 2005 das Europäische Sprachensiegel verliehen bekommen zu haben, als Anerkennung für zukunftsweisenden bilingualen Benkert und Jens Hatje* die e-mail Adresse ist hatje und dann die Domain @ße 422087 HamburgTel.: +49-40-42859-3429Fax +49-40-42859-3128

一般在论文里，都要求有一至二个英文文献。我给你几个参考。都是有关资讯系统的参考文献。 [1] Management Information System , Mcleod , Printice Hall , 1998 [2] Thomas R. Security Risk Associates Inc,2001 [3] H. M. Hassan & Charles Hutchinson. Natural Resource and Environmental Information for Decision Making. A World Bank Publication, Washington D. C., USA, 1995 [4] Willian K, Michener, James W. Brunt & Susan G. Stafford. Environmental Information Management and Analysis: Ecosystem to Global Scales, Taylor & Franics Ltd, London, Britain,1994 [5] [美] Michael N. DeMers著，武法东、付宗堂、王小牛等译. 地理资讯系统基本原理（第二版）. 北京：电子工业出版社，2001 [6] Michael F. Worboys. GIS: A Computing Perspective. Taylor & Franics Ltd, London, Britain,1995 [7] Robert Laurini, Derek Thompson. Fundamentals of Spatial Information Systems. Academic Press, London, 1993 _______________________________________________________ 参考文献： （1）、《管理资讯系统》（第三版） 薛华成主编 清华大学出版社 1999年； （2）、《管理资讯系统》 陈禹主编 中国人民大学出版社 1998年； （3）、《资讯系统开发方法――方法、策略、技术、工具与发展》 姜旭平编著； 清华大学出版社 1997年； （4）、《计算机资料处理系统分析与设计》 王勇领编著 清华大学出版社 1986年； （5）、《管理资讯系统导论》 黄梯云主编 机械工业出版社 1985年； （6）、《系统分析与设计》 季延平、郭鸿志合著 华秦书局 1995年；

: 给你一赛迪网，里面有关酒店客房管理的很多，觉得好给我加分哦

你好，要开发物资采购资讯系统其实只要针对你单位业务特性，先做出业务需求分析，然后按照业务需求分析做出差异分析报告，按照报告功做出能点设计。看您选择什么系统软体了。不需要什么文献。

基于你的问题 寝室管理系统，可以为你提供一份适用于初学者的程式码, 有进一步需求，可以我们联络,,给我留一个你的问题和Email,有机会可以帮你，肯定救急,使用百度_Hi给我留言, 此回复针对所有来访者和需求者有效, ES:\\53EC904AEA00006C907341ADACBC823A

1. Zehery,Mohamed H University Library Development in the Arab Gulf Region:A Survey and Analysis of Six State University Libraries 1997 2. Dr Frank Tung IBM Digital Library Lecture 1997 3. Coyne Salib Applying web-based product libraries 2001 4. Terry Swenson The Data Requirements Framework Database Programming & Design 1998

缩写为iMIS integrated Management Information System，是一种为企业量身定做的整体管理方案。通常通过模组化管理形式完成：包括业务管理、流程管理、客户关系管理等，有助于企业提升流程管理效率，总结业务知识，使决策层、经营者和员工在这个平台上合理有效地协作。

materials management information systems

我有要不要传给你？

初识基金： 居然还有这种好东西 2004年初，吴先生在营业厅从事柜台业务，当他看到无数储户排起拥挤的长龙把银行营业部大厅挤得水泄不通，却只为了把钱存入需交纳20%利息所得税的教育基金时，职业的原因促使他开始寻找一种更优的投资渠道。一个偶然的机会，他在建行报中发现了当时最为火爆的某基金公司发行的价值增长基金。2004年3、4月份，股市上冲到1700点时，这只基金净值最高涨到元，随后的下跌行情也只跌了百分之十几。这种高收益跟银行存款利率相比具有极大的吸引力。“世界上居然还有这种好东西。”他想。 2004年8月，上投摩根中国优势基金通过建行销售，公司总经理王鸿嫔亲自到陕西推广。吴先生也到会场听了讲座，旋即被王鸿嫔所讲的投资理念和她自身的传奇经历深深吸引。中国优势基金发行首日，他动员他的同事和他在交通银行的朋友认购。他买了10000元，其他的同事和朋友都各买了几千元。 吴先生快人快语，言辞幽默。“我有些做投资的朋友，买了基金或者股票，每天频繁交易，副业比主业干得还累，遇到市场波动就愁眉苦脸，担惊受怕。”他说，“这有啥，难道中国经济有问题吗？没有。难道中国股市会崩盘吗？也不会。既然如此，即使短期亏损，又能亏损多少钱呢？”他认为那些买了基金之后就整日为基金所累的人很可笑。“既然选择了自己信任的管理人，那就别去管投资上的事情。涨跌波动让专家去处理。”他还很自豪地告诉记者，现在只要在他们营业部谈到中国优势基金，没人不会提起他的名字，因为他不仅是他们营业部第一个认购中国优势基金的人，而且是唯一一个持有至今的人。 在2005年的熊市行情中，中国优势基金净值一度跌到元，有的同事和朋友开始抱怨他，他告诉他们，“我们做的是中长期投资，在目前的下跌行情中，这只基金的表现已相当好了，只要坚持持有一定会有收获的。”2005年下半年中国优势基金净值涨到元，一个朋友卖掉了手中的基金，2006年上半年涨到元时，又有同事卖掉了手中的基金。之后就不断有人善意地提醒他赶快卖掉中国优势基金。这样的话听多了，他就反问，“你卖掉基金打算把钱放在哪里？存活期或者定期？”有人给出答案说，“买一只新基金。” “在目前的上涨行情中一只新基金会做得更好吗？你有什么理由证明一个新基金公司、新基金经理比中国优势基金更好，以至于值得你付出2%手续费的代价？”一直以来他都把这句话说给那些想“换手”的基金持有人，既然选择的这家基金公司过去业绩很好，那为何要花费手续费去重新换一只不了解的基金呢？ 因此，纵然有无数只基金发行，吴先生却近乎偏执地抱住最初的唯一一只基金不放，他这种弱水三千、只取一瓢的做法，除了品牌情结以外，更多的是一种长期以来的信任。吴先生唯一的一次交易，就是将现金分红改为红利再投资。他当初投入的10000元目前市值超过了36000元。

你不知道到中国知网 这些专业论文网站去下载嘛 如果是一个大学 这些网站都是免费的